1. Introduction
This Privacy Policy explains how Rankgle (“we,” “our,” or “us”) collects, uses, discloses, and safeguards information when you use our Platform. By using Rankgle you consent to the practices described below.
2. Information We Collect
- Account data: name, email address, password hash, profile photo.
- Business information: business name, address, categories, services, posts, photos, and reviews.
- Google account data: data obtained through Google Business Profile APIs after you authorize the connection.
- Usage analytics: pages visited, features used, device and browser metadata, IP address.
- Billing data: handled by our payment processor; we store invoice metadata only, never full card details.
3. How We Use Your Data
- To manage your business profile and sync it with Google.
- To fetch, display, and reply to customer reviews.
- To provide performance analytics and search insights.
- To power AI features such as reply generation and content drafting.
- To deliver customer support and respond to your requests.
- To process payments and send transactional emails.
4. Google API Data Usage
Rankgle’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:
- Google user data is used only to provide the authorized Platform functionality you request.
- We do not sell Google user data.
- We do not use Google user data to serve advertisements.
- We do not allow humans to read Google user data unless required for support with your consent or for security and legal reasons.
5. Data Security
We apply industry-standard safeguards including secure authentication, role-based access control, encryption in transit (TLS), encrypted database storage, and row-level security policies. No system is completely secure, but we work continuously to protect your information.
6. Third-Party Services
We rely on the following categories of third-party providers to operate the Platform:
- Google APIs (Business Profile, OAuth, Maps).
- Payment gateways for subscription and credit purchases.
- Analytics providers for product usage measurement.
- Email delivery services for transactional and notification emails.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, update, or correct your personal data.
- Request deletion of your account and associated data.
- Request an export of your data in a portable format.
- Withdraw consent for optional processing at any time.
To exercise these rights, email support@rankgle.com.
8. Data Retention
We retain personal data for as long as your account is active or as needed to provide the Platform. After account deletion, residual data may persist in backups for a limited period before being purged.
9. Cookies & Tracking
We use cookies and similar technologies for authentication, preferences, and analytics. For full details, see our Cookie Policy.
10. Contact
Questions or privacy requests: support@rankgle.com